Nexgen Contact Centre Automation Virtual Summit (EMEA Edition)
Position yourself at the forefront of transformative customer service solutions and streamlined operational excellence at the NexGen Contact Centre Automation Virtual Summit (EMEA Edition).
Date
15th May, 2025Time
1100 HRS CETExperts Speakers
12+Overview
Nexgen Contact Centre Automation
Contact Centre Automation uses AI, chatbots, and automated workflows to optimize customer service processes. It automates routine tasks like call routing, inquiries, and data entry, allowing agents to focus on complex issues. This technology enhances efficiency, reduces response times, and delivers personalized customer experiences, driving higher satisfaction and operational excellence.
NexGen Contact Centre Automation leverages AI, machine learning, and digital tools to transform traditional customer service operations. It streamlines workflows, automates repetitive tasks, and enables personalized customer interactions, enhancing efficiency and delivering seamless experiences. This innovation empowers businesses to boost productivity, reduce costs, and elevate customer satisfaction in a fast-paced digital landscape.
Discover the future of customer interactions at the NexGen Contact Centre Automation Virtual Summit (EMEA Edition). This cutting-edge event will explore how AI, automation, and advanced technologies are revolutionizing contact centres to enhance customer experience, improve efficiency, and drive business growth. Join industry leaders and innovators to unlock strategies that redefine customer engagement in the digital era.
Why
Discover the Most Innovative Nexgen Contact Centre Automation Solutions!
The Nexgen Contact Centre Automation Virtual Summit (EMEA Edition) is your gateway to the latest trends, technologies, and strategies that are redefining the realm of nexgen contact centre automation. Here’s why you should be a part of this extravagant meet:
Digital
Sessions
Join live sessions to gain actionable insights, share ideas, and explore cutting-edge trends from industry experts.
Digital Panel Discussions
Engage in thought-provoking virtual panels featuring diverse perspectives and transformative conversations.
Digital
Network
Expand your professional circle by networking with global leaders and peers in a seamless virtual environment.
Virtual One To One Meeting
Leverage personalized one-on-one meetings to forge meaningful connections and accelerate business opportunities.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
In today’s rapidly evolving customer service landscape, Contact Centre Automation is key for businesses looking to enhance efficiency, improve customer experiences, and maintain a competitive edge. The NexGen Contact Centre Automation Virtual Summit (EMEA Edition) offers an exclusive platform to explore the latest advancements in automation, AI, and digital tools that are revolutionizing contact centres. As businesses strive to deliver seamless, personalized customer interactions while optimizing operational costs, mastering these technologies is essential for driving customer satisfaction and business growth. This summit brings together industry experts and innovators to provide actionable insights, practical strategies, and cutting-edge solutions that empower businesses to transform their customer service operations. Attendees will gain valuable knowledge on how automation can improve efficiency, reduce response times, and create more personalized customer experiences.
Key Highlights of the NexGen Contact Centre Automation Virtual Summit (EMEA Edition):
- AI-Powered Customer Interactions: Discover how AI and chatbots are reshaping customer service by delivering personalized, real-time assistance.
- Process Automation & Efficiency: Learn how automating repetitive tasks and workflows can streamline operations and enhance productivity.
- Omnichannel Customer Experience: Explore how automation enables seamless, consistent experiences across multiple communication channels.
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads & Managers of -
- Call Centre Director
- Customer Service
- Customer Experience
- Customer Insight
- Customer Strategy
- Digital Customer Experience
- Customer Loyalty
- Contact Centre
- Social Media
- CRM
- Marketing
- Direct Marketing
- Digital Marketing Specialists
- Operational Excellence
Topics
Omni-Channel Experience
Data Security
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Interactive voice response (IVR)
Hyper personalization
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Automatic call distributor (ACD)
Cost-effective Multi Tenancy Model
Virtual contact center model
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Predictive Behavioral Routing (PBR)
Seamless customer Service
Omnichannel routing
Intelligent automation
Industries
Financial Services
Banking
Public Sector
Telecoms
IT
Energy
Manufacturing
Healthcare and Life Sciences
Transportation
Retail
Travel & Hospitality
Media and Entertainment
Education
Speakers
Event Vedio
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Future of Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
