Nexgen Contact Centre Automation Virtual Summit (US Edition)
Position yourself at the forefront of customer service innovation at the NexGen Contact Centre Automation Virtual Summit. Explore how Gen AI is transforming contact centres with intelligent automation, enhancing customer interactions, and driving operational efficiency in the digital era.
Date
03rd July, 2025Time
1100 HRS ETExperts Speakers
12+Overview
Nexgen Contact Centre Automation
Contact Centre Automation uses advanced technologies like Gen AI to streamline customer service operations by automating repetitive tasks, managing inquiries, and providing intelligent responses. It enhances agent productivity, improves response times, and delivers personalized customer experiences. With Gen AI, businesses can create more efficient, responsive, and customer-centric contact centres.
NexGen Contact Centre Automation leverages advanced technologies like Gen AI to transform traditional customer service operations. It automates routine tasks, enhances real-time interactions, and provides personalized solutions, enabling businesses to deliver faster and more efficient customer experiences. By integrating Gen AI, contact centres can optimize workflows, improve customer satisfaction, and drive innovation in the digital era.
Unlock the future of customer service at the NexGen Contact Centre Automation Virtual Summit. Discover how Gen AI is revolutionizing contact centres by enabling intelligent automation, enhancing customer interactions, and boosting operational efficiency. Join industry leaders as they explore cutting-edge solutions that empower businesses to deliver seamless, personalized experiences in a rapidly evolving digital landscape.
Why
Discover the Most Innovative NexGen Contact Centre Automation Solutions!
The Nexgen Contact Centre Automation Virtual Summit is your gateway to the latest trends, technologies, and strategies that are redefining the realm of nexgen contact centers for automation. Here’s why you should be a part of this extravagant meet:
Digital
Sessions
Join live sessions to gain actionable insights, share ideas, and explore cutting-edge trends from industry experts.
Digital Panel Discussions
Engage in thought-provoking virtual panels featuring diverse perspectives and transformative conversations.
Digital
Network
Expand your professional circle by networking with global leaders and peers in a seamless virtual environment.
Virtual One To One Meeting
Leverage personalized one-on-one meetings to forge meaningful connections and accelerate business opportunities.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
In today’s customer-centric world, delivering seamless and personalized experiences is key to building lasting relationships. The NexGen Contact Centre Automation Virtual Summit offers an exclusive opportunity to explore how cutting-edge technologies like Gen AI are reshaping the future of customer service. Discover the latest advancements in intelligent automation, AI-powered chatbots, and data-driven insights that are transforming contact centre operations. As businesses strive to enhance efficiency and improve customer satisfaction, adopting next-gen automation solutions is essential to staying ahead in a competitive landscape. This summit equips industry leaders and customer service professionals with actionable insights, innovative strategies, and hands-on techniques to optimize service delivery and drive customer loyalty.
Key Highlights of the NexGen Contact Centre Automation Virtual Summit:
- AI-Powered Customer Interactions: Explore how Gen AI enhances customer engagement through intelligent chatbots, personalized responses, and seamless self-service solutions.
- Intelligent Process Automation: Learn how automation streamlines routine tasks, reduces response times, and improves operational efficiency.
- Omnichannel Customer Experiences: Discover how businesses are leveraging automation to create unified, consistent customer experiences across voice, chat, email, and social media platforms.
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads & Managers of -
- Call Centre Director
- Customer Service
- Customer Experience
- Customer Insight
- Customer Strategy
- Digital Customer Experience
- Customer Loyalty
- Contact Centre
- Social Media
- CRM
- Marketing
- Direct Marketing
- Digital Marketing Specialists
- Operational Excellence
Topics
Omni-Channel Experience
Data Security
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Interactive voice response (IVR)
Hyper personalization
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Automatic call distributor (ACD)
Cost-effective Multi Tenancy Model
Virtual contact center model
Predictive Behavioral Routing (PBR)
Seamless customer Service
Omnichannel routing
Intelligent automation
Industries
Financial Services
Banking
Public Sector
Telecoms
IT
Energy
Manufacturing
Healthcare and Life Sciences
Transportation
Retail
Travel & Hospitality
Media and Entertainment
Education
Speakers
Evan Fromberg
Vice President of Global Sales at Krisp.ai
Barbara Dondiego
Chief Operating Officer at Avoxi
Samantha Richardson
Principal Business Consultant and EMEA Lead at Twilio Foundry
Joao Gonzalez
Head of International Accounts at GoContact
Anna Trajdos
Head of Customer Service at RB CEE w SIX Payment Services
Iemraan Kara
Head of Sales Contact Centre at Standard Bank Group
Ian Dailey
VP Product Marketing at Invoca
Anders Rønnebech Jensen
VP of marketing and customer experience at MasterCardEvent Vedio
Sponsors
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Gold Sponsor
Our
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Future of Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
