Nexgen Customer-Centric CRM Virtual Summit
Discover cutting-edge strategies at the Next Gen Customer-Centric CRM Summit, where AI-driven innovations are redefining customer relationships and enhancing engagement at every touchpoint.
Date
21st May, 2025Time
1500 hrs BST/ 1000 hrs ETExperts Speakers
12+Overview
Nexgen Customer-Centric CRM
Customer-Centric CRM is a strategic approach to customer relationship management that focuses on understanding and meeting customer needs at every touchpoint. Unlike traditional CRM systems that prioritize sales and data management, a customer-centric CRM leverages AI, automation, and real-time analytics to create personalized experiences, improve engagement, and build lasting relationships. By integrating insights from customer behavior, preferences, and feedback, businesses can deliver proactive support, enhance satisfaction, and drive long-term loyalty, making every interaction meaningful and value-driven.
Next Gen Customer-Centric CRM is a modern approach to customer relationship management that prioritizes personalization, AI-driven insights, and seamless omnichannel experiences. Unlike traditional CRMs that focus on data storage and sales tracking, this next-gen model leverages automation, predictive analytics, and real-time engagement to build stronger, more meaningful customer relationships. By integrating AI-powered chatbots, sentiment analysis, and customer journey mapping, businesses can anticipate needs, enhance satisfaction, and drive long-term loyalty. This innovative CRM approach transforms interactions from transactional to truly customer-centric, ensuring every touchpoint adds value and fosters trust.
The Next Gen Customer-Centric CRM Summit is a premier event designed to explore the future of customer relationship management, where AI, automation, and data-driven insights redefine engagement strategies. Industry leaders and tech innovators will discuss cutting-edge solutions that enhance personalization, streamline workflows, and drive customer loyalty. From AI-powered chatbots to predictive analytics, the summit highlights how businesses can shift from transactional interactions to meaningful, long-term relationships. Attendees will gain actionable insights on leveraging next-gen CRM to improve retention, satisfaction, and revenue growth in an increasingly digital world.
Why
Discover the Most Innovative NexGen Customer-Centric CRM Solutions!
The Next Gen Customer-Centric CRM Summit is your gateway to the latest trends, technologies, and strategies that are redefining the realm of nexgen customer centric CRM. Here’s why you should be a part of this extravagant meet:
Digital
Sessions
Join live sessions to gain actionable insights, share ideas, and explore cutting-edge trends from industry experts.
Digital Panel Discussions
Engage in thought-provoking virtual panels featuring diverse perspectives and transformative conversations.
Digital
Network
Expand your professional circle by networking with global leaders and peers in a seamless virtual environment.
Virtual One To One Meeting
Leverage personalized one-on-one meetings to forge meaningful connections and accelerate business opportunities.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
In today’s competitive landscape, businesses must go beyond traditional CRM strategies to build meaningful, long-lasting customer relationships. The Next Gen Customer-Centric CRM Summit provides a dedicated platform to explore cutting-edge innovations that redefine engagement, loyalty, and personalization. Discover how AI-driven insights, automation, and predictive analytics are transforming customer interactions into seamless, value-driven experiences. As companies embrace next-gen CRM solutions, staying ahead with customer-centric strategies has never been more crucial. This summit brings together industry pioneers, thought leaders, and tech innovators to share actionable insights and future-ready solutions that will shape the next era of CRM.
Key Highlights of the Next Gen Customer-Centric CRM Summit:
- AI-Driven Personalization: Learn how AI and machine learning enhance customer relationships through predictive insights, automated engagement, and hyper-personalized interactions.
- Omnichannel Integration: Explore strategies for delivering seamless customer experiences across multiple touchpoints, including chat, social media, and self-service platforms.
- Next-Gen Engagement & Retention: Uncover innovative approaches to customer engagement, leveraging real-time analytics, automation, and proactive support to drive loyalty and satisfaction.
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads & Managers of -
- Customer Relationship Management (CRM) & Strategy
- Digital Transformation & AI-Driven CRM
- Customer Experience & Engagement
- Sales & Marketing Automation
- Customer Data & Analytics
- Customer Retention & Loyalty Programs
- Omnichannel CRM & Personalization
- CRM Integration & Cloud Solutions
Topics
AI-Powered CRM: Enhancing Customer Relationships with Smart Automation
Personalization at Scale: Leveraging CRM Data for Tailored Customer Interactions
Omnichannel CRM: Creating Seamless Customer Journeys Across Platforms
The Role of Predictive Analytics in Driving Customer Engagement & Retention
Cloud-Based CRM Solutions: Scalability & Security for the Digital Age
Aligning Sales, Marketing & Support Teams for a Unified CRM Strategy
Automating Workflows & Processes for CRM Optimization
Measuring CRM Success: Key Metrics & Strategies for Continuous Improvement
Industries
Technology
Financial Services
Healthcare
Retail & E-commerce
Telecommunications
Consumer Goods & Services
Travel & Hospitality
Insurance & Professional Services
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Future of Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
