NexGen AI for Customer Support & Self-Service Virtual Summit
Transform customer service with AI-powered self-service, visual assistance, and intelligent automation, enabling organizations to resolve issues faster, reduce support costs, and deliver seamless customer experiences across every channel.
Date
3rd December, 2026Time
11:00 AM ETExperts Speakers
6+Overview
Reimagining Customer Support with AI-Powered Self-Service
Customer expectations for fast, effortless support continue to rise, while service organizations face growing pressure to reduce costs and scale operations efficiently. Traditional support models often struggle to deliver personalized experiences across digital channels, resulting in longer resolution times and increased service costs.
The NexGen AI for Customer Support & Self-Service Virtual Summit brings together customer experience leaders, contact center executives, support professionals, and AI innovators to explore how artificial intelligence, visual assistance, and automation are transforming customer support.
Aligned with AI-powered customer engagement and intelligent self-service strategies, this summit will explore how organizations can:
- Deliver personalized self-service experiences across digital channels
- Leverage visual AI and computer vision for faster issue resolution
- Improve containment rates with intelligent virtual assistants
- Enable customers to troubleshoot issues independently
- Reduce contact center volumes and support costs
- Empower agents with AI-driven insights and guidance
- Enhance customer satisfaction through seamless omnichannel support
Through expert-led sessions and real-world case studies, attendees will gain actionable insights into building scalable, efficient, and customer-centric support operations.
Why
Automate Support. Empower Customers. Elevate Experiences.
The NexGen AI for Customer Support & Self-Service Summit is designed for leaders driving customer experience, support transformation, and service innovation.
Here’s why you shouldn’t miss it:
Digital Sessions
Learn from customer support experts, AI innovators, and self-service leaders.
Digital Panel Discussions
Explore strategies for visual assistance, conversational AI, and intelligent automation.
Digital Networking
Connect with customer experience, support, and digital transformation leaders.
Virtual One-to-One Meetings
Engage with experts to explore AI-powered support and self-service strategies.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- AI-Powered Customer Support
- Intelligent Self-Service Experiences
- Visual Assistance & Computer Vision
- Conversational AI & Virtual Agents
- Omnichannel Customer Engagement
- Agent Assist & Workforce Enablement
- Contact Center Transformation
- Intelligent Automation & Workflow Optimization
- Customer Journey Orchestration
- Support Analytics & Performance Insights
- Proactive Customer Service
- Future of AI-Driven Support
Key Focus Areas
- Increased Self-Service Adoption
- Reduced Support Costs
- Faster Resolution Times
- Higher Customer Satisfaction
- Improved Containment Rates
- AI-Driven Agent Productivity
- Seamless Omnichannel Experiences
- Intelligent Issue Diagnosis
- Enhanced Customer Engagement
- Real-Time Service Insights
- Scalable Support Operations
- Personalized Customer Experiences
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Customer Officers
- Heads of Customer Support
- Customer Experience Leaders
- Contact Center Directors
- Customer Service Operations Managers
- Digital Transformation Leaders
- AI & Automation Leaders
- Self-Service Strategy Managers
- Technical Support Leaders
- Customer Success Executives
- Omnichannel Experience Leaders
- Service Innovation Directors
Topics
Customer Support Automation
AI-Powered Self-Service
Visual AI & Computer Vision
Conversational AI
Contact Center Modernization
Customer Experience Management
Intelligent Virtual Assistants
Omnichannel Engagement
Agent Assist Technologies
Workflow Automation
Customer Analytics
Service Operations
Our
Telecommunications
Financial Services
Insurance
Retail & Ecommerce
Consumer Electronics
Healthcare
Utilities & Energy
Travel & Hospitality
Technology & SaaS
Home Services
Manufacturing
Media & Entertainment
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
