NexGen AI-Powered Personalisation, CX & Loyalty in Retail Virtual Summit

Deliver hyper-personalized shopping experiences, strengthen customer loyalty, and drive revenue growth with AI-powered insights—enabling retailers to move from transactional engagement to meaningful, data-driven relationships.

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Date

3rd June, 2026

Experts Speakers

6+

Overview

About The Event

Retail is entering a new era where personalization is no longer optional—it’s expected. Today’s consumers demand relevant, seamless, and consistent experiences across every touchpoint, from online browsing to in-store interactions.

The NexGen AI-Powered Personalisation, CX & Loyalty in Retail Virtual Summit brings together retail leaders, CX innovators, and data experts to explore how AI is transforming customer engagement and loyalty strategies.

As competition intensifies and customer expectations rise, this summit will explore how retailers can:

  • Deliver real-time, AI-driven personalization across channels
  • Build unified customer profiles for deeper insights
  • Enhance customer experience across online and offline touchpoints
  • Strengthen loyalty programs with data-driven engagement strategies
  • Increase conversion rates through predictive recommendations
  • Leverage customer data responsibly while ensuring privacy compliance
  • Turn customer insights into long-term brand loyalty

Through expert-led sessions and real-world retail case studies, this summit provides a roadmap to creating personalized, customer-centric retail experiences that drive growth and retention.

Why

Attend?

Transform Retail Experiences with AI-Driven Personalisation — Virtually!

The NexGen AI-Powered Personalisation, CX & Loyalty in Retail Virtual Summit offers a focused platform for retail and CX leaders to explore the future of customer engagement.
Here’s why you shouldn’t miss it:


Digital Sessions

Learn from retail innovators, AI leaders, and CX experts shaping the future of personalized commerce.

Digital Panel Discussions

Engage in discussions on omnichannel CX, loyalty programs, customer data platforms, and AI-driven personalization.

Digital Networking

Connect with retail executives, marketing leaders, and customer experience professionals.

Virtual One-to-One Meetings

Collaborate with AI and CX solution providers to explore tailored personalization strategies.

Our

HIGHLIGHTS
06+
Knowledge Sessions


Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+
Industry Leaders


Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

120+
Attendees


Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

Our

Discussion Points
  • AI-Driven Personalisation in Retail
  • Omnichannel Customer Experience Strategies
  • Building Unified Customer Data Platforms (CDPs)
  • Predictive Analytics & Recommendation Engines
  • Loyalty Program Innovation & Engagement
  • Real-Time Customer Insights & Behavioral Analytics
  • Balancing Personalisation with Data Privacy
  • Enhancing In-Store & Digital Experience Integration
  • Customer Retention & Lifetime Value Optimization

Key Focus Areas

  • Hyper-Personalized Retail Experiences
  • AI-Powered Customer Insights
  • Loyalty & Retention Strategies
  • Omnichannel Engagement
  • Data-Driven CX Optimization
  • Predictive Customer Intelligence

WHO SHOULD ATTEND?

JOB TITLES


CXOs, VPs, Directors, Heads, Managers & Specialists in -

  • Chief Marketing Officers (CMOs)
  • Chief Customer Officers (CCOs)
  • Heads of Customer Experience (CX)
  • Heads of Personalisation
  • Loyalty & Retention Leaders
  • Digital Marketing Heads
  • E-commerce Directors
  • Customer Insights & Analytics Leaders
  • Retail Technology Leaders
  • Product & Innovation Heads
  • CRM & Customer Data Leaders

Topics

We Cover

AI Personalisation

Customer Experience (CX)

Loyalty Programs

Customer Data Platforms (CDP)

Predictive Analytics

Omnichannel Retail

Customer Journey Mapping

Behavioral Analytics

Data Privacy & Compliance

Retail Analytics

Marketing Automation

Customer Engagement

Our

Industries

Retail & E-commerce

Fashion & Apparel

Consumer Goods (CPG)

Luxury Retail

Grocery & FMCG

Electronics Retail

Beauty & Cosmetics

Direct-to-Consumer (D2C) Brands

Marketplaces

Omnichannel Retailers

Speakers

Our Speakers

Sponsors

Past Sponsors

Karen Mascarenhas

Manager, Demand Generation - Uniphore

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

Jennifer Mavaseh

Director of Business Development -Nastel Technologies, Inc.

It was a pleasure working with you on this webinar. AIOP’s for Businesses

Elise Dumolin

Field Marketing Manager -DACH -Nintex

Thank you so much for all ur support for the event. Expense Management for Businesses

Cameron

Regional Marketing Specialist, APAC - Akeneo

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses

Frequently Asked Questions

Where will the event be held?

This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.

How do I log in on the day of the virtual event?

Your login details will be sent to you via email before the event. Use them to access the online platform.

Can I invite my colleagues and friends to attend the virtual event?

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.