Nexgen Chatbots & Conversational AI Virtual Summit (USA Edition)
Transform customer engagement with AI-powered chatbots, voice intelligence, and conversational analytics—enabling enterprises to move from scripted interactions to intelligent, insight-driven conversations.
Date
6th May, 2026Time
1000 hrs ETExperts Speakers
6+Overview
As customer expectations evolve and real-time engagement becomes a competitive differentiator, organizations are rapidly adopting AI-powered chatbots and conversational intelligence to enhance customer experience, streamline operations, and unlock actionable insights from every interaction.
The NexGen Chatbots & Conversational AI Virtual Summit (USA Edition) brings together CX leaders, AI innovators, contact center heads, and digital transformation executives to explore how conversational AI is reshaping customer interactions across industries.
With increasing demand for personalization, automation, and compliance in customer communications, this summit will explore how organizations can:
- Deliver hyper-personalized, real-time customer interactions at scale
- Leverage conversational intelligence to uncover customer sentiment and intent
- Automate customer service while maintaining human-like experiences
- Optimize contact center performance with AI-driven insights
- Enhance omnichannel engagement across voice, chat, and messaging platforms
- Ensure compliance and quality monitoring in customer conversations
- Turn conversation data into actionable business intelligence
Through expert insights and real-world use cases, this summit provides a roadmap to building intelligent, scalable, and insight-driven conversational ecosystems.
Why
Build Intelligent, Insight-Driven Customer Conversations — Virtually!
The NexGen Chatbots & Conversational AI Virtual Summit offers business and technology leaders a focused platform to explore the future of conversational engagement, automation, and analytics.
Here’s why you shouldn’t miss it:
Digital Sessions
Learn from AI leaders, CX innovators, conversational designers, and analytics experts through high-impact sessions.
Digital Panel Discussions
Engage in discussions on chatbot strategy, conversational intelligence, voice analytics, customer journey optimization, and AI ethics.
Digital Networking
Connect with CX leaders, contact center heads, AI strategists, and digital transformation experts from leading enterprises.
Virtual One-to-One Meetings
Collaborate with conversational AI solution providers and analytics platforms to explore tailored engagement strategies.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- Conversational AI Strategy & Enterprise Adoption
- AI-Powered Chatbots for Customer Experience
- Voice & Speech Analytics for Business Insights
- Contact Center Transformation with AI
- Real-Time Customer Sentiment & Intent Analysis
- Omnichannel Engagement & Conversation Orchestration
- AI-Driven Quality Monitoring & Compliance
- Automation vs Human Experience: Finding the Balance
- Scaling Conversational AI Across Enterprises
Key Focus Areas
- Conversational Intelligence & Voice Analytics
- AI Chatbot Design & Optimization
- Contact Center AI Transformation
- Real-Time Customer Insights & Sentiment Analysis
- Omnichannel Customer Engagement
- Compliance & Quality Assurance in Conversations
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Customer Officers (CCOs)
- Heads of Customer Experience (CX)
- Contact Center Directors
- Heads of Conversational AI / Chatbots
- AI & Machine Learning Leaders
- Digital Transformation Executives
- Customer Insights & Analytics Leaders
- Product & Innovation Heads
- Customer Support & Service Leaders
- Marketing Technology Leaders
- Voice & Speech Analytics Specialists
- IT & Enterprise Architecture Leaders
Topics
Conversational AI
Chatbot Development
Voice Analytics
Speech Recognition
Customer Experience (CX)
Contact Center AI
Sentiment Analysis
Natural Language Processing (NLP)
Omnichannel Engagement
Customer Journey Analytics
AI Automation
Compliance & Quality Monitoring
Our
Retail & E-commerce
Banking & Financial Services
Insurance
Telecommunications
Healthcare & Life Sciences
Travel & Hospitality
Media & Entertainment
Technology & SaaS
BPO & Contact Centers
Utilities & Energy
Government & Public Sector
Automotive
Speakers
Sponsors
Platinum Sponsor
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
