NexGen Contact Center & Customer Experience Virtual Summit (US Edition)
Modernize customer service with AI-powered contact centers, intelligent agents, real-time insights, and connected customer journeys that help organizations improve agent performance, reduce wait times, and deliver better customer experiences at scale.
Date
21st October, 2026Time
11:00 AM ETExperts Speakers
6+Overview
From Contact Center Operations to Intelligent Customer Experiences
Contact centers are evolving from traditional service operations into intelligent customer experience hubs. Rising customer expectations, increasing interaction volumes, and pressure to improve efficiency are pushing organizations to rethink how AI, automation, and human expertise work together.
The NexGen Contact Center & Customer Experience Virtual Summit (US Edition) brings together contact center, customer experience, customer service, operations, AI, and digital transformation leaders to explore how organizations can build more intelligent, responsive, and customer-centric service operations.
The summit will explore how organizations can:
- Modernize contact centers with AI-powered capabilities
- Deploy AI agents for routine and repetitive customer interactions
- Reduce customer wait times and improve response speed
- Support human agents with real-time AI guidance
- Use conversation intelligence to understand customer needs
- Analyze sentiment and customer interactions in real time
- Improve first contact resolution and overall service quality
- Create seamless handoffs between AI and human agents
- Connect voice, chat, messaging, and other customer channels
- Improve agent onboarding, coaching, and productivity
- Identify recurring customer issues and service friction
- Turn contact center conversations into actionable business insights
- Monitor queue performance, service levels, and customer experience metrics
- Improve CSAT while maintaining operational efficiency
- Scale customer service without compromising the human experience
Organizations can build contact centers where AI handles repetitive work, agents focus on complex customer needs, and every interaction contributes to a deeper understanding of the customer journey.
Why
Make Every Interaction Faster, Smarter, and More Human.
Here’s why you shouldn’t miss it:
Digital Sessions
Learn from contact center and CX leaders exploring AI agents, agent assist, conversation intelligence, omnichannel engagement, workforce performance, and customer service transformation.
Digital Panel Discussions
Explore practical strategies for reducing wait times, improving agent performance, automating routine interactions, and creating better customer experiences with AI.
Digital Networking
Connect with contact center, customer experience, customer service, operations, AI, and digital transformation leaders across the US.
Virtual One-to-One Meetings
Engage with experts to explore contact center modernization, AI adoption, agent productivity, customer service automation, and CX performance strategies.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with industry leaders, decision-makers, and experts to explore emerging trends, share insights, and discover new strategies shaping the future.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- Moving From Traditional Contact Centers to AI-Powered Operations
- Deploying AI Agents for Routine Customer Interactions
- Balancing Automation With Human Customer Service
- Reducing Wait Times With Intelligent Customer Service
- Empowering Agents With Real-Time AI Assistance
- Using Conversation Intelligence to Improve Service Quality
- Turning Customer Conversations Into Actionable Insights
- Using Sentiment Analysis to Understand Customer Needs
- Improving First Contact Resolution With AI
- Creating Seamless AI-to-Human Handoffs
- Connecting Voice and Digital Customer Interactions
- Improving Agent Coaching and Performance
- Identifying Customer Friction Across Contact Center Journeys
- Using Real-Time Data to Improve Contact Center Operations
- Measuring the Impact of AI on CSAT and Customer Loyalty
- Scaling Customer Support While Maintaining Service Quality
Key Focus Areas
- Contact Center AI
- AI Agents
- Customer Experience
- Customer Service Automation
- Conversational AI
- Agent Assist
- Real-Time Agent Coaching
- Conversation Intelligence
- Sentiment Analysis
- Omnichannel Customer Service
- Contact Center Analytics
- Workforce Performance
- Customer Satisfaction
- First Contact Resolution
- Queue & Service Management
- AI-Powered CX
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Customer Experience
- Contact Center Operations
- Customer Service
- Customer Care
- Customer Success
- Contact Center Transformation
- Customer Operations
- Digital Experience
- Customer Engagement
- Contact Center Technology
- Workforce Management
- Contact Center Performance
- Customer Insights & Analytics
- Service Operations
- AI & Automation
- Conversational AI
- Digital Transformation
- Omnichannel Experience
- Customer Journey Management
- Quality & Service Excellence
Topics
Contact Center AI
AI Agents
Conversational AI
Customer Service Automation
Agent Assist
Real-Time AI Coaching
Conversation Intelligence
Sentiment Analysis
Customer Journey Analytics
Omnichannel Customer Engagement
Contact Center Analytics
Agent Productivity
Workforce Optimization
First Contact Resolution
Customer Satisfaction
Queue Management
Digital Customer Service
Human-AI Collaboration
Our
Banking & Financial Services
Insurance
Healthcare & Pharmaceuticals
Retail & E-commerce
Telecommunications
Travel & Hospitality
Automotive
Manufacturing
Energy & Utilities
Transportation & Logistics
Media & Entertainment
Professional Services
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
