NexGen Customer Experience for Banking Summit(Berlin)
Redefining how the world’s leading banks deliver seamless, intelligent, and customer-first experiences in a rapidly evolving digital economy.
Redefining how the world’s leading banks deliver seamless, intelligent, and customer-first experiences in a rapidly evolving digital economy.
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The NexGen Customer Experience for Banking Summit in Berlin brings together senior banking executives, CX strategists, and digital transformation leaders to explore how customer expectations are reshaping financial services at the highest level.
As competition intensifies across traditional banks and digital-first challengers, customer experience has become the defining factor for growth, loyalty, and differentiation. This summit focuses on how leading institutions are combining AI, data intelligence, and human-centric design to deliver consistent, secure, and highly personalized banking journeys.
From intelligent self-service platforms to predictive engagement and next-generation contact centers, the event will highlight how premium financial brands are setting new standards in customer experience. Attendees will gain direct access to real-world strategies, proven frameworks, and executive-level insights driving transformation across global banking.
Join an elite group of banking leaders and innovators shaping the future of customer experience.
Here’s why this summit stands out:
Join powerful keynote sessions, executive discussions, and curated networking opportunities designed for senior professionals. Whether you are leading digital transformation, customer experience, or retail banking strategy, this summit delivers actionable insights to elevate your organization’s CX strategy.
Banking and Financial Services
Fintech and Challenger Banks
Wealth and Asset Management
Insurance and Insurtech
Payments and Lending Platforms
Technology and SaaS
Consulting and Strategy Firms
20+
Industry-leading Speakers
300+
Senior-Level Attendees
18+
Knowledge Sessions
6+
Global Sponsors
Take the stage at the NexGen Customer Experience for Banking Summit and share your perspective on building world-class customer journeys in financial services.
This is your opportunity to present forward-thinking strategies, showcase transformation success stories, and engage with senior leaders from globally recognized banking institutions.
Shape conversations that define the future of customer experience in banking.
Position your brand alongside global leaders driving the next phase of customer experience innovation in banking.
Connect with CX leaders, digital heads, and banking executives exploring advanced strategies in personalization and engagement.
Build relationships with CXOs, Heads of Customer Experience, and Digital Banking leaders who are driving strategic investments in customer engagement.
Demonstrate your technologies and services to an audience actively investing in improving customer engagement and satisfaction.
Access valuable perspectives on market trends, challenges, and opportunities shaping the future of banking CX.
Connect directly with key decision-makers through curated one-on-one meetings. Present tailored solutions, understand business challenges, and build partnerships that deliver measurable outcomes.
Maximize your impact with focused conversations that move beyond introductions to real opportunities.
Lead exclusive roundtable sessions with senior banking professionals and CX leaders. Share insights, present live use cases, and engage in meaningful discussions that influence strategic decisions.
Strengthen your position as a trusted partner in delivering next-generation customer experiences in banking.
