NexGen Digital Experience & Customer Engagement Virtual Summit (US Edition)
Transform customer engagement with AI-powered CRM, personalized digital experiences, and connected customer journeys, enabling organizations to strengthen relationships, accelerate growth, and deliver exceptional experiences across every touchpoint.
Date
23rd September, 2026Time
11:00 AM ETExperts Speakers
6+Overview
Creating Connected Customer Experiences with AI and Unified Customer Intelligence
Today's customers expect seamless, personalized interactions across every channel. To meet these expectations, organizations are moving beyond disconnected marketing, sales, and service tools toward unified customer platforms powered by AI, automation, and real-time customer insights.
The NexGen Digital Experience & Customer Engagement Virtual Summit (US Edition) brings together customer experience leaders, marketing executives, sales innovators, digital transformation professionals, and AI experts to explore how connected customer platforms are redefining engagement throughout the customer lifecycle.
Aligned with AI-powered CRM, customer engagement, and revenue growth initiatives, this summit will explore how organizations can:
- Deliver personalized customer journeys across every touchpoint
- Unify marketing, sales, and customer service experiences
- Leverage AI to improve customer engagement and conversion
- Automate customer interactions while maintaining personalization
- Build stronger customer relationships through connected data
- Improve customer retention and lifetime value
- Accelerate business growth with intelligent customer insights
Through expert-led sessions and real-world case studies, attendees will discover how AI-powered customer platforms are transforming digital engagement into measurable business growth.
Why
Engage Customers. Empower Employees. Drive Growth.
The NexGen Digital Experience & Customer Engagement Summit is designed for leaders responsible for customer experience, digital transformation, workforce strategy, and AI innovation.
Here’s why you shouldn’t miss it:
Digital Sessions
Learn from customer experience experts, AI innovators, and digital transformation leaders.
Digital Panel Discussions
Explore strategies for AI-powered customer engagement, workforce enablement, and experience transformation.
Digital Networking
Connect with customer experience, HR, technology, and business leaders across the United States.
Virtual One-to-One Meetings
Engage with experts to explore customer engagement and digital transformation strategies.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- AI-Powered Customer Engagement
- Customer Experience Strategy
- Connected CRM Platforms
- Marketing Automation
- Sales Enablement
- Customer Journey Orchestration
- Revenue Growth Strategies
- AI for Customer Service
- Omnichannel Engagement
- Customer Data & Analytics
- Personalization at Scale
- Future of Customer Experience
Key Focus Areas
- Unified Customer Platforms
- AI-Powered CRM
- Customer Journey Optimization
- Revenue Growth
- Marketing & Sales Alignment
- Intelligent Automation
- Customer Retention
- Omnichannel Experiences
- Customer Insights
- AI Personalization
- Customer Success
- Business Growth
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Customer Officers
- Chief Experience Officers
- Chief Digital Officers
- Chief Marketing Officers
- Vice Presidents of Customer Experience
- Heads of Customer Success
- Heads of Digital Transformation
- Customer Service Directors
- Employee Experience Leaders
- AI & Innovation Leaders
- Digital Strategy Executives
- Business Transformation Leaders
Topics
Customer Experience
Digital Experience
Customer Engagement
AI in Customer Service
Workforce Intelligence
Omnichannel Engagement
Customer Journey Analytics
Intelligent Automation
Customer Success
Personalization
Employee Enablement
Experience Transformation
Our
Technology & SaaS
Financial Services
Retail & Ecommerce
Healthcare
Telecommunications
Hospitality
Professional Services
Insurance
Manufacturing
Travel & Transportation
Media & Entertainment
Public Sector
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
