NexGen Field Service & Remote Assistance Virtual Summit
Transform field operations with AI-powered remote assistance, visual support, and intelligent service workflows, enabling organizations to resolve issues faster, reduce operational costs, and deliver exceptional customer experiences.
Date
15th September, 2026Time
11:00 AM ETExperts Speakers
6+Overview
Transforming Field Service with Visual AI and Remote Assistance
Field service organizations are under increasing pressure to improve first-time fix rates, reduce technician dispatches, and deliver seamless customer experiences. As customer expectations rise and skilled labor shortages persist, organizations are embracing AI-powered visual assistance, remote support technologies, and intelligent automation to optimize service delivery.
The NexGen Field Service & Remote Assistance Virtual Summit brings together service leaders, field operations professionals, customer experience experts, and technology innovators to explore how remote assistance and visual AI are reshaping field service operations.
Aligned with modern field service transformation and visual engagement strategies, this summit will explore how organizations can:
- Reduce unnecessary truck rolls through remote issue resolution
- Improve first-time fix rates with AI-powered visual guidance
- Enable technicians with real-time expert collaboration tools
- Enhance customer self-service and remote troubleshooting experiences
- Leverage computer vision and AI for faster diagnostics
- Optimize workforce productivity and service efficiency
- Deliver connected, customer-centric field service experiences
Through expert-led sessions and real-world case studies, attendees will gain actionable insights into creating smarter, faster, and more efficient service operations.
Why
Resolve Faster. Empower Technicians. Elevate Customer Experience.
The NexGen Field Service & Remote Assistance Summit is designed for leaders driving field operations, customer service transformation, and digital innovation.
Here’s why you shouldn’t miss it:
Digital Sessions
Learn from field service experts, customer experience leaders, and remote assistance innovators.
Digital Panel Discussions
Explore strategies for visual support, AI-driven diagnostics, and service optimization.
Digital Networking
Connect with field service, operations, and customer experience leaders worldwide.
Virtual One-to-One Meetings
Engage with experts to explore remote assistance and field service transformation strategies.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- AI-Powered Remote Assistance
- Visual Support & Computer Vision
- Field Service Management Modernization
- Intelligent Troubleshooting & Diagnostics
- Technician Productivity & Collaboration
- Customer Self-Service Experiences
- First-Time Fix Rate Optimization
- Connected Workforce Enablement
- Service Workflow Automation
- Predictive Maintenance & IoT Integration
- Customer Experience Transformation
- Future of Field Service Operations
Key Focus Areas
- Reduced Technician Dispatches
- AI-Driven Visual Guidance
- Faster Issue Resolution
- Improved First-Time Fix Rates
- Enhanced Customer Satisfaction
- Increased Workforce Productivity
- Intelligent Service Automation
- Real-Time Expert Collaboration
- Data-Driven Service Insights
- Lower Operational Costs
- Remote Diagnostics at Scale
- Connected Service Ecosystems
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Service Officers
- Heads of Field Service
- Customer Experience Leaders
- Service Operations Directors
- Technical Support Leaders
- Contact Center Leaders
- Digital Transformation Leaders
- Field Operations Managers
- IT & Innovation Leaders
- Aftermarket Service Directors
- Workforce Enablement Leaders
- Customer Success Executives
Topics
Field Service Management
Remote Assistance
Visual AI & Computer Vision
Customer Experience
Service Automation
Technician Enablement
Remote Diagnostics
Workforce Productivity
Intelligent Service Operations
Predictive Maintenance
IoT-Enabled Service Delivery
Connected Workforce Solutions
Our
Telecommunications
Utilities & Energy
Manufacturing
Home Services
Consumer Electronics
Insurance
Healthcare
Retail & Ecommerce
Automotive
Industrial Equipment
Logistics & Transportation
Facilities Management
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
