Nexgen Onboarding and Customer Experience for Businesses Virtual Summit

Step into the future of seamless onboarding and intelligent customer engagement at the Next-Gen Onboarding and Customer Experience for Businesses Summit 2025 — where innovation meets satisfaction.

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Date

24th September, 2025

Time

1000 hrs ET / 1500 hrs BST

Experts Speakers

12+

Overview

About The Event

Nexgen Onboarding and Customer Experience for Businesses

The Next-Gen Onboarding and Customer Experience Summit brings together visionary leaders, CX innovators, and digital transformation experts to reimagine how businesses connect with their customers from Day 1. In an era where personalized, frictionless, and value-driven experiences define loyalty, this summit dives deep into next-gen strategies, tools, and frameworks for transforming onboarding into a growth engine and customer experience into a competitive advantage.

With a spotlight on automation, behavioral analytics, AI-driven personalization, and lifecycle engagement, the event equips businesses with future-forward insights to design memorable journeys that drive retention, satisfaction, and advocacy.

Why

Attend?

Rethink Onboarding. Redefine Experience. Reimagine Growth.

The NOCX2025 Summit is your ultimate gateway to mastering the modern customer journey — from first interaction to long-term loyalty. Why you should join:


Digital
Sessions

Learn from global CX leaders and experience designers through live virtual talks and real-world case studies.

Digital Panel Discussions

Hear candid conversations from customer-obsessed brands and disruptive startups reshaping onboarding and experience design.

Digital
Network

Collaborate and connect with industry peers, CX strategists, and customer success teams in a dynamic digital setting.

Virtual One To One Meeting

Explore solutions and forge strategic partnerships in personalized, value-rich 1:1 virtual conversations.

Our

HIGHLIGHTS
07+
Knowledge Sessions


Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.

10+
Industry Leaders


Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.

150+
Attendees


Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.

Our

Discussion Point

In today’s competitive digital economy, a customer’s first impression can define the entire relationship. Businesses must evolve beyond static onboarding and generic touchpoints to deliver curated, AI-enhanced, and intuitive experiences. The Next-Gen Onboarding and Customer Experience Summit explores how to build trust, drive adoption, and boost retention through humanized technology and seamless digital journeys.

Key Highlights of the NOCX2025 Summit:

  • Hyper-Personalized Onboarding Journeys Leverage data and automation to create adaptive onboarding experiences tailored to each customer segment.
  • Behavioral-Driven CX Design Apply behavioral science to map emotional journeys and influence long-term engagement.
  • Customer Journey Mapping & Insights Use customer journey analytics and experience metrics to identify key drop-off points and success milestones.
  • AI & Chatbots in Onboarding and Support Explore the use of generative AI, smart assistants, and conversational onboarding to enhance self-service and speed-to-value.
  • CX Metrics & ROI Alignment Align customer experience strategies with measurable outcomes, from CLTV to Net Promoter Scores and beyond.

WHO SHOULD ATTEND?

JOB TITLES


CXOs, VPs, Directors, Heads & Managers of -

  • Customer Experience & Engagement
  • Product Onboarding & Lifecycle Marketing
  • Customer Success & Support
  • CRM & Loyalty Programs
  • User Journey Optimization
  • UX Design & Digital Strategy
  • Behavioral Marketing & Analytics
  • Customer Insights & Feedback Loops
  • Automation & AI in CX
  • Revenue Operations & Retention

Topics

We Cover

Lifecycle & Milestone-Based Onboarding

CX Automation & Low-Code Personalization

Experience-Led Growth Strategies

Sentiment Analysis & Customer Feedback Tools

Self-Service Portals & Guided Tours

Proactive Support & Behavioral Nudges

AI/ML-Powered Personalization Engines

Micro-Moment Engagement & Activation

Customer-Centric Data Architecture

Digital Adoption Platforms & Experience Layers

Voice of the Customer (VoC) Programs

Frictionless Identity & Access Management

Onboarding for B2B vs B2C Journeys

Feedback-Driven Iteration & A/B CX Testing

ROI-Driven Customer Retention Planning

Industries

Industries

SaaS & Cloud Platforms

FinTech & Digital Banking

Healthcare & Telemedicine

E-commerce & Retail

EdTech & Online Learning

Mobility & Travel

Media & OTT Platforms

Telecommunications & ISP

HRTech & B2B SaaS

Insurance & Regulated Services

Logistics & Supply Chain Tech

Consumer Apps & Lifestyle Brands

Speakers

Our Speaker

Karen Mascarenhas

Manager, Demand Generation - Uniphore

Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care

Jennifer Mavaseh

Director of Business Development -Nastel Technologies, Inc.

It was a pleasure working with you on this webinar. Future of AIOP’s for Businesses

Elise Dumolin

Field Marketing Manager -DACH -Nintex

Thank you so much for all ur support for the event. Future of Expense Management for Businesses

Cameron

Regional Marketing Specialist, APAC - Akeneo

Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Future of Digital Process Automation for Businesses

Frequently Asked Questions

Where will the event be held?

This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.

How do I log in on the day of the virtual event?

Your login details will be sent to you via email before the event. Use them to access the online platform.

Can I invite my colleagues and friends to attend the virtual event?

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.