Nexgen Retail: Redefining Customer Experience Through Tech Virtual Summit
Discover how cutting-edge technologies are revolutionising the retail experience and shaping the future of customer engagement at the Nexgen Retail: Redefining Customer Experience Through Tech Virtual Summit.
Date
24th September, 2025Time
1500 hrs BST /1000 hrs ETExperts Speakers
12+Overview
Nexgen Retail: Redefining Customer Experience Through Tech
Retail is undergoing a radical reinvention. Powered by artificial intelligence, omnichannel experiences, real-time personalisation, and immersive technologies, the modern customer journey is faster, wiser, and more connected than ever.
The Nexgen Retail: Redefining Customer Experience Through Tech Virtual Summit brings together digital retail leaders, CX strategists, ecommerce heads, and technology innovators to explore how next-gen solutions—from AI-driven analytics to AR-enhanced shopping—are creating intuitive, seamless, and loyalty-boosting customer journeys.
Whether you're a legacy retailer embracing digital transformation or a digital-first brand optimising experience across touchpoints, this summit will equip you with the insights and tools to thrive in the next era of retail.
Why
Reimagine Retail. Redefine Customer Experience with Technology.
The #NGRetail2025 Virtual Summit is your go-to platform to explore how technology is reshaping every touchpoint of the retail experience. From AI-powered personalization to immersive commerce and omnichannel journeys, this summit equips you to meet today’s customer expectations and tomorrow’s market shifts. Here’s why you don’t want to miss it:
Digital
Sessions
Hear from retail tech leaders, CX strategists, and innovation heads on deploying GenAI, predictive analytics, AR/VR, and automation to create frictionless, personalized customer experiences.
Digital Panel Discussions
Join forward-thinking conversations about the future of retail, including data-driven loyalty, unified commerce, smart supply chains, and tech-enabled in-store transformation.
Digital
Network
Connect with retail CXOs, digital leaders, marketing leaders, and innovation specialists in a curated virtual space designed for networking and collaboration.
Virtual One To One Meeting
Discover tailored customer experience and retail technology solutions through 1:1 virtual discussions with trusted solution providers, focused on personalization, engagement, and growth.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
Customer experience is no longer a department; it’s the business. The summit explores how data, personalisation engines, immersive tech, and intelligent automation are elevating both physical and digital retail experiences.
Learn how leading brands are leveraging predictive intelligence, hyper-personalised engagement, and tech-enabled service to win customer trust and drive conversion.
Attendees will gain actionable insights into reimagining store formats, enabling unified commerce, and aligning tech with evolving consumer expectations.
Key Highlights of the Nexgen Retail: Redefining Customer Experience Through Tech Virtual Summit:
- AI-Driven Personalisation: Understand how AI and ML are powering tailored product recommendations, real-time offers, and adaptive shopping flows.
- Omnichannel Customer Journeys: Learn to unify experiences across ecommerce, mobile, social, and in-store touchpoints through tech integration.
- Immersive Shopping Experiences: Explore how AR, VR, and 3D product visualisation are revolutionising how consumers discover and interact with brands.
- Smart Retail Analytics: Discover how retailers are leveraging predictive data to optimise inventory, forecast demand, and boost operational agility.
- Conversational Commerce: Discover the rise of chatbots, voice shopping, and social selling to meet customers where they are.
- Sustainable & Ethical Tech in Retail: Learn how transparency, traceability, and eco-conscious tech are becoming core to customer loyalty.
This summit is designed for future-ready retailers, e-commerce innovators, and CX leaders who seek to harness next-generation technologies to create unforgettable, scalable, and human-centred retail experiences.
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists of -
- Customer Officer
- Digital Officer
- Marketing Officer
- Retail Innovation
- Customer Experience
- E-commerce
- Omnichannel Strategy Lead
- Retail Technology
- Digital Merchandising
- Loyalty Program
- Retail Data Analyst
- Customer Engagement
- Retail Operations
- Product Personalisation
- Store Transformation Lead
- Social Commerce Strategist
Topics
AI-Powered Personalization
Omnichannel Retail Strategies
Conversational Commerce Evolution
AR/VR Shopping Experiences
Predictive Retail Analytics
Unified Commerce Platforms
Customer Loyalty Innovation
Real-Time Inventory Management
Voice and Chat Commerce
Smart Checkout Solutions
Hyper-Personalized Campaigns
Digital In-Store Experiences
Industries
Retail
E-commerce
Consumer Electronics
Fashion & Apparel
FMCG
Beauty & Cosmetics
Furniture & Home Décor
Sporting Goods
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
