NexGen AI Contact Center Virtual Summit (US Edition)
Transform contact center performance with AI-powered customer engagement, intelligent automation, and outcome-driven decisioning, helping organizations improve customer experiences, optimize agent interactions, and deliver measurable business results.
Date
13th October, 2026Time
11:00 AM ESTExperts Speakers
6+Overview
Make Every Customer Interaction Count.
AI is reshaping the contact center by enabling organizations to move beyond basic automation toward intelligent, outcome-focused customer interactions. Modern AI can help organizations understand customer intent, automate complex conversations, improve agent-customer matching, and determine when human intervention can deliver a better outcome.
The NexGen AI Contact Center Virtual Summit (US Edition) brings together contact center executives, customer experience leaders, AI specialists, and digital transformation professionals to explore how artificial intelligence is redefining customer service and contact center operations.
Aligned with next-generation contact center strategies, this summit will explore how organizations can:
- Improve customer-agent interactions through AI-powered decisioning
- Automate voice and chat interactions with intelligent AI agents
- Improve customer resolution and service outcomes
- Optimize routing and workforce decision-making in real time
- Reduce operational costs through intelligent automation
- Enhance customer retention, conversion, and satisfaction
- Combine AI automation with human expertise for complex interactions
- Use contact center intelligence to make faster, data-driven decisions
Through expert-led sessions and real-world case studies, attendees will gain practical strategies to implement AI across contact center operations, improve customer engagement, optimize agent performance, automate interactions, and drive measurable business outcomes.
Why
Automate Smarter. Connect Better. Deliver Better Outcomes.
The NexGen AI Contact Center Virtual Summit is designed for leaders driving customer experience, contact center transformation, and AI adoption.
Here’s why you shouldn’t miss it:
Digital Sessions
Learn from contact center experts, AI leaders, and customer experience innovators.
Digital Panel Discussions
Explore strategies for AI agents, intelligent routing, customer-agent matching, automation, and contact center intelligence.
Digital Networking
Connect with customer experience, contact center, technology, and operations leaders across the US.
Virtual One-to-One Meetings
Engage with experts to explore AI-powered contact center transformation strategies.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with industry leaders, decision-makers, and experts to explore emerging trends, share insights, and discover new strategies shaping the future.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- AI-Powered Contact Centers
- Intelligent AI Agents
- Customer-Agent AI Matching
- Conversational AI & Virtual Assistants
- Intelligent Routing & Orchestration
- Contact Center Automation
- Customer Experience Optimization
- Real-Time Decisioning
- Contact Center Analytics & Intelligence
Key Focus Areas
- AI-Driven Customer Engagement
- Intelligent Contact Center Automation
- Smarter Customer-Agent Matching
- Real-Time Decisioning
- Improved Customer Resolution
- Outcome-Focused AI
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Customer Officers (CCOs)
- Chief Information Officers (CIOs)
- Heads of Contact Centers
- Customer Experience Leaders
- Contact Center Operations Leaders
- AI & Automation Leaders
- Customer Service Directors
- Digital Transformation Leaders
- Contact Center Technology Leaders
Topics
Contact Center AI
Conversational AI
AI Agents
Customer Experience
Intelligent Automation
AI-Powered Routing
Contact Center Intelligence
Customer-Agent Matching
Digital Customer Service
Our
Financial Services
Telecommunications
Insurance
Healthcare
Retail & Ecommerce
Travel & Hospitality
Technology & SaaS
Consumer Services
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
