NexGen AI & Customer Experience Virtual Summit (US Edition)
Transform customer experiences with AI-powered engagement, intelligent automation, and real-time customer insights that help organizations deliver faster, more personalized, and more connected interactions across every channel.
Date
6th October, 2026Time
11:00 AM ETExperts Speakers
6+Overview
From Customer Interactions to Intelligent Experiences
Customer expectations are changing faster than traditional service models can keep up. Organizations are looking beyond basic automation to AI-powered customer experiences that can understand intent, provide real-time assistance, automate routine interactions, and help human teams resolve complex issues more effectively.
The NexGen AI & Customer Experience Virtual Summit (US Edition) brings together customer experience, contact center, customer service, digital transformation, AI, operations, and technology leaders to explore how organizations can use AI to improve every stage of the customer journey.
The summit will explore how organizations can:
- Transform customer service with AI-powered experiences
- Deploy conversational and generative AI across customer interactions
- Use AI agents to automate routine customer requests
- Deliver personalized experiences across voice and digital channels
- Provide real-time assistance to customer-facing teams
- Use sentiment and conversation intelligence to understand customer needs
- Improve customer satisfaction through AI-driven insights
- Automate repetitive contact center and support workflows
- Connect customer conversations with CRM and business systems
- Create seamless handoffs between AI agents and human teams
- Improve agent productivity through real-time coaching and guidance
- Analyze customer conversations at scale to identify trends and opportunities
- Reduce resolution times while maintaining service quality
- Build omnichannel experiences across voice, chat, messaging, and digital channels
- Measure the business impact of AI across customer experience operations
Organizations can move beyond reactive customer service toward intelligent, connected experiences where AI supports customers and employees in real time while keeping human expertise at the center.
Why
Make Every Customer Interaction Smarter.
Here’s why you shouldn’t miss it:
Digital Sessions
Learn from CX, AI, contact center, and customer service leaders exploring conversational AI, AI agents, customer intelligence, and the future of customer engagement.
Digital Panel Discussions
Explore practical strategies for using AI to improve customer satisfaction, automate service interactions, empower agents, and deliver consistent experiences across channels.
Digital Networking
Connect with customer experience, contact center, customer service, AI, digital transformation, and operations leaders across the US.
Virtual One-to-One Meetings
Engage with experts to explore AI adoption, customer service automation, conversational intelligence, agent productivity, and strategies for improving customer experience.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with industry leaders, decision-makers, and experts to explore emerging trends, share insights, and discover new strategies shaping the future.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- Moving From Traditional Customer Service to AI-Powered CX
- Deploying AI Agents Across Customer Interactions
- Balancing AI Automation With Human Customer Support
- Delivering Personalized Experiences at Scale
- Using Conversational AI to Understand Customer Intent
- Turning Customer Conversations Into Actionable Insights
- Using Real-Time Sentiment Analysis to Improve CX
- Empowering Agents With Real-Time AI Assistance
- Automating Repetitive Customer Service Workflows
- Creating Seamless AI-to-Human Handoffs
- Connecting Customer Data Across CX Systems
- Improving First Contact Resolution With AI
- Measuring AI Impact on Customer Satisfaction
- Building Omnichannel Customer Experiences
- Scaling Customer Support Without Compromising Quality
Key Focus Areas
- AI-Powered Customer Experience
- Agentic AI
- AI Customer Service
- Conversational AI
- AI Agents
- Contact Center AI
- Customer Intelligence
- Sentiment Analysis
- Conversation Intelligence
- AI-Powered Automation
- Real-Time Agent Assistance
- Omnichannel CX
- Customer Satisfaction
- Agent Productivity
- Digital Customer Engagement
- CX Analytics
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Customer Officers
- Chief Experience Officers
- Chief Digital Officers
- Chief Information Officers
- Heads of Customer Experience
- Heads of Customer Service
- Heads of Contact Centers
- Heads of Customer Operations
- Customer Experience Directors
- Contact Center Directors
- Customer Service Directors
- Digital Experience Leaders
- Customer Success Leaders
- CX Transformation Leaders
- AI & Automation Leaders
- Customer Insights Leaders
- Contact Center Operations Leaders
- Customer Care Leaders
Topics
AI & Customer Experience
Generative AI for CX
Agentic AI
AI Agents
Conversational AI
Contact Center Automation
Customer Service Automation
Customer Journey Intelligence
Conversation Intelligence
Sentiment Analysis
AI-Powered Coaching
Agent Assist
Omnichannel Customer Engagement
Customer Satisfaction
CX Analytics
Digital Customer Service
Human-AI Collaboration
Our
Banking & Financial Services
Insurance
Healthcare & Pharmaceuticals
Retail & E-commerce
Telecommunications
Travel & Hospitality
Automotive
Manufacturing
Energy & Utilities
Transportation & Logistics
Media & Entertainment
Professional Services
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
