NexGen Digital Commerce & Customer Experience Virtual Summit (EMEA Edition)
Deliver seamless customer journeys by combining AI-powered commerce, personalized digital experiences, and customer-centric innovation to drive engagement, loyalty, and sustainable business growth.
Date
6th October, 2026Time
11:00 AM CETExperts Speakers
6+Overview
Connecting Commerce, Experience, and Customer Loyalty in the Digital Era
Customers no longer distinguish between online and offline interactions. They expect consistent, personalized, and frictionless experiences at every stage of their buying journey. As AI, real-time data, and intelligent automation reshape digital commerce, organizations are rethinking how they engage customers, optimize conversion, and build lasting relationships across every touchpoint.
The NexGen Digital Commerce & Customer Experience Virtual Summit brings together commerce leaders, customer experience professionals, digital transformation executives, marketing innovators, and technology decision-makers to discuss the future of connected commerce and customer engagement.
The summit will explore how organizations can:
- Create unified commerce experiences across digital and physical channels
- Deliver personalized customer journeys using AI and behavioural insights
- Improve conversion rates through intelligent merchandising and recommendations
- Enhance customer loyalty with data-driven engagement strategies
- Simplify checkout and payment experiences
- Leverage customer insights to improve retention and lifetime value
- Build agile commerce ecosystems that adapt to changing customer expectations
Through keynote presentations, panel discussions, and practical case studies, attendees will discover strategies for creating commerce experiences that strengthen customer relationships and accelerate business growth.
Why
Create Connected Commerce That Customers Remember.
The NexGen Digital Commerce & Customer Experience Summit is designed for executives responsible for ecommerce, customer engagement, digital innovation, and commercial growth.
Here’s why you shouldn’t miss it:
Digital Sessions
Hear how leading brands are transforming commerce with AI, customer intelligence, and experience-driven strategies.
Digital Panel Discussions
Explore practical approaches to personalization, omnichannel engagement, customer loyalty, and digital commerce innovation.
Digital Networking
Connect with commerce, marketing, customer experience, and retail leaders from across EMEA.
Virtual One-to-One Meetings
Engage with experts to discuss emerging trends, technologies, and strategies shaping the future of digital commerce.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with industry leaders, decision-makers, and experts to explore emerging trends, share insights, and discover new strategies shaping the future.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- AI-Powered Commerce
- Omnichannel Customer Journeys
- Customer Experience Strategy
- Commerce Personalization
- Digital Merchandising
- Customer Loyalty & Retention
- Customer Data & Insights
- Conversational Commerce
- Checkout & Payment Innovation
- Customer Journey Analytics
- Digital Commerce Platforms
- Future of Customer Engagement
Key Focus Areas
- Customer-Centric Commerce
- Personalized Buying Experiences
- AI-Driven Product Recommendations
- Omnichannel Engagement
- Commerce Analytics
- Customer Lifetime Value
- Digital Loyalty Programs
- Revenue Growth Strategies
- Customer Journey Optimization
- Intelligent Commerce Operations
- Experience-Led Innovation
- Scalable Digital Commerce
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Data Officers
- Chief Digital Officers
- Chief AI Officers
- Chief Marketing Officers
- Heads of Data & Analytics
- Heads of Customer Experience
- Heads of AI & Machine Learning
- Directors of Data Science
- Digital Transformation Leaders
- Marketing Technology Leaders
- Customer Insights Directors
- Enterprise Architecture Leaders
Topics
Digital Commerce
Customer Experience
Ecommerce Innovation
Omnichannel Retail
AI Personalization
Customer Journey Management
Digital Merchandising
Customer Analytics
Loyalty & Retention
Conversational Commerce
Commerce Technology
Revenue Optimization
Our
Retail & Ecommerce
Consumer Goods
Fashion & Apparel
Luxury Retail
Consumer Electronics
Travel & Hospitality
Financial Services
Telecommunications
Automotive
Food & Beverage
Healthcare
Professional Services
Speakers
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
