Nexgen Omnichannel Commerce & Customer Experience Virtual Summit
Create seamless, connected, and highly personalized commerce experiences across every customer touchpoint, enabling the next generation of digital retail. Unify channels, data, and technologies to deliver consistent, engaging interactions that anticipate customer needs, strengthen brand loyalty, and drive measurable growth across the entire commerce journey.
Date
12th March, 2026Time
1100 HRS CETExperts Speakers
6+Overview
Omnichannel Commerce. Unified Experiences. Customer-Centric Growth.
The NexGen Omnichannel Commerce & Customer Experience Virtual Summit brings together retail leaders, e-commerce heads, CX strategists, digital commerce teams, and technology decision-makers to explore how brands can deliver consistent, personalized, and seamless experiences across digital and physical channels.
Today’s customers expect frictionless journeys—whether shopping online, in-store, via mobile, marketplaces, or social commerce. Meeting these expectations requires unified commerce platforms, real-time customer insights, integrated operations, and experience-driven strategies.
This summit provides actionable guidance for building connected omnichannel ecosystems, unifying customer data, enabling real-time personalization, and aligning commerce operations with CX objectives.
Designed for teams across Retail, E-commerce, Customer Experience, Marketing, Product, Technology, and Operations, the event focuses on turning omnichannel complexity into a strategic advantage.
Why
Build Connected Commerce & Exceptional Customer Experiences — Virtually
The NexGen Omnichannel Commerce & Customer Experience Virtual Summit provides a strategic platform to learn how leading brands are transforming commerce and customer engagement across every channel.
Why this is a must-attend virtual experience:
Digital Sessions
Gain insights from retail and commerce leaders who are delivering seamless, scalable omnichannel experiences.
Digital Panel Discussions
Participate in expert-led conversations on unified commerce, customer journey orchestration, personalization, loyalty programs, and experience measurement.
Digital Networking
Connect with senior retail, CX, and commerce leaders driving the next generation of customer experiences.
Virtual One-to-One Meetings
Explore commerce platforms, CX technologies, data solutions, and fulfillment innovations through focused discussions with industry specialists.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
Omnichannel today isn’t just about being on multiple channels—it’s about delivering a single, connected customer experience across every interaction.
The NexGen Omnichannel Commerce & Customer Experience Virtual Summit focuses on breaking down silos between online and offline channels, unifying customer data, and orchestrating journeys that feel seamless, consistent, and personalized.
Experts will share strategies to align commerce technology, operations, and experience design to meet evolving customer expectations while driving loyalty, lifetime value, and sustainable growth.
- Unified Omnichannel Strategy Integrate digital, physical, and emerging channels into a cohesive commerce experience.
- Customer Data & Personalization Leverage real-time insights to deliver relevant, personalized interactions at every touchpoint.
- Journey Orchestration Design and optimize end-to-end customer journeys across channels and devices.
- Experience-Driven Commerce Align operations, fulfillment, and service with customer experience objectives to create lasting value.
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Omnichannel Commerce
- Retail & E-commerce
- Customer Experience (CX)
- Digital Commerce Strategy
- Marketing & Growth
- Loyalty & Retention
- Product Management
- Merchandising
- Store Operations
- Supply Chain & Fulfillment
- Customer Data & Analytics
- Digital Transformation
Topics
Omnichannel Commerce Strategy
Unified Commerce Platforms
Customer Journey Mapping
Personalization & CX
Loyalty & Retention
Digital & In-Store Integration
Social & Marketplace Commerce
Fulfillment & Last-Mile Experience
Customer Data Platforms
Experience Measurement & KPIs
Industries
Retail & Consumer Goods
Fashion & Apparel
Beauty & Personal Care
Grocery & FMCG
Luxury & Premium Brands
Consumer Electronics
Home & Lifestyle
Health & Wellness
E-commerce Marketplaces
D2C Brands
Speakers
Sponsors
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
