NexGen Visual CX Virtual Summit: Scaling Support with AI & Remote Assistance
Transform customer support with AI-powered visual assistance, enabling faster resolutions, reduced costs, and seamless remote experiences.
Date
27th May, 2026Time
1100 HRS ETExperts Speakers
6+Overview
As customer expectations continue to rise, traditional support channels are no longer enough to deliver fast, efficient, and personalized experiences. Organizations are turning to AI-powered visual support and remote assistance to bridge the gap between digital and physical service.
The NexGen Visual CX Virtual Summit: Scaling Support with AI & Remote Assistance brings together CX leaders, support heads, and digital transformation experts to explore how visual engagement and AI are redefining customer service delivery.
Aligned with advanced visual assistance and AI-driven CX strategies, this summit will explore how organizations can:
- Enable real-time visual support through video, AR, and image recognition
- Reduce resolution time with AI-powered diagnostics and automation
- Improve first-call resolution rates and customer satisfaction
- Empower remote troubleshooting for field service and support teams
- Enhance self-service with guided visual journeys
- Scale customer support without increasing operational costs
- Deliver seamless omnichannel support experiences
Through expert-led sessions and real-world use cases, attendees will gain actionable insights into building scalable, efficient, and customer-centric support operations.
Why
See the Problem. Solve It Faster.
The NexGen Visual CX Virtual Summit is designed for leaders focused on transforming support operations through AI and visual technologies.
Here’s why you shouldn’t miss it:
Digital Sessions
Gain insights from CX innovators, AI experts, and support leaders.
Digital Panel Discussions
Explore strategies for visual engagement, remote assistance, and AI-driven CX.
Digital Networking
Connect with CX leaders, customer support heads, and digital transformation professionals.
Virtual One-to-One Meetings
Engage with solution experts to explore visual CX implementation strategies.
Our
Knowledge Sessions
Experience dynamic web panel discussions, live fireside chats, and interactive digital presentations that offer in-depth insights.
Industry Leaders
Connect virtually with top decision-makers, thought leaders, and solution providers exploring the latest advancements and trends in Artificial Intelligence.
Attendees
Join a distinguished group of senior executives and industry professionals for meaningful knowledge exchange and collaboration.
Our
- AI-Powered Visual Assistance
- Remote Support & Troubleshooting
- Augmented Reality (AR) in Customer Service
- Intelligent Automation in CX
- Omnichannel Customer Support
- Self-Service & Guided Experiences
- Reducing Truck Rolls & Field Visits
- Customer Engagement & Experience Optimization
- Data-Driven Support Insights
Key Focus Areas
- Visual Support & Remote Assistance
- AI-Driven CX
- Faster Issue Resolution
- Enhanced Customer Satisfaction
- Scalable Support Operations
- Omnichannel Experience
WHO SHOULD ATTEND?
CXOs, VPs, Directors, Heads, Managers & Specialists in -
- Chief Customer Officers (CCOs)
- Heads of Customer Experience
- Customer Support Leaders
- Service Operations Heads
- Digital Transformation Leaders
- AI & Automation Leaders
- Contact Center Leaders
- Field Service Managers
- IT & Support Technology Leaders
- Product & CX Managers
Topics
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Visual Customer Experience (Visual CX)
AI in Customer Support
Remote Assistance Technology
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Augmented Reality (AR)
Automation & Chatbots
Omnichannel Support
Customer Journey Optimization
Support Analytics
Digital Customer Engagement
Field Service Optimization
Our
Telecommunications
Consumer Electronics
Banking & Financial Services
Healthcare
Retail & E-commerce
Utilities & Energy
Insurance
Travel & Hospitality
Technology & SaaS
Manufacturing
Speakers
Sponsors
Gold Sponsor
Sponsors
Karen Mascarenhas
Manager, Demand Generation - Uniphore
Thank you for the great session. Reimagining Customer Experiences with Proactive Customer Care
Jennifer Mavaseh
Director of Business Development -Nastel Technologies, Inc.
It was a pleasure working with you on this webinar. AIOP’s for Businesses
Elise Dumolin
Field Marketing Manager -DACH -Nintex
Thank you so much for all ur support for the event. Expense Management for Businesses
Cameron
Regional Marketing Specialist, APAC - Akeneo
Thank you again for your assistance with hosting the event and I turned in for a brief period and was very happy with how smoothly things were running.. Digital Process Automation for Businesses
Frequently Asked Questions
Where will the event be held?
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
How do I log in on the day of the virtual event?
Your login details will be sent to you via email before the event. Use them to access the online platform.
Can I invite my colleagues and friends to attend the virtual event?
Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.
